Workshop Terms & Conditions
These terms were changed on the 24th of August 2025
Where to find information about us and our services
You can find everything you need to know about Tesni Ward Photography (Tesni), and our services on our website before you order. We also confirm the key information to you in writing after you order, either by email, or on paper.
Bookings and Deposits
A booking is only confirmed, and a binding contract formed, when we send you written confirmation of acceptance. A non-refundable deposit is required at the time of booking. By paying the deposit or full balance, you agree to be bound by these terms. If a third party pays on your behalf, they will also be jointly responsible under this contract.
Changes to Bookings
We reserve the right to make amendments to the itinerary of any scheduled workshop. In the event that an amendment substantially alters the itinerary of a workshop, you will be notified and offered a choice of:
- Accepting amendment;
- Booking a place on an alternative workshop (any overpayment will be refunded);
- Withdrawing from the contract and accepting a full refund of any money paid.
Sometimes we reject bookings
Sometimes we reject bookings, for example, because a credit reference we have obtained is unsatisfactory, because we can’t verify your age (where the service is age-restricted), or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
Sometimes we cancel or postpone bookings
We reserve the right to cancel or postpone any workshop or trip should it not be deemed viable for any reason, You will be notified and offered a choice of either:
- Booking a place on an alternative workshop (any overpayment will be refunded);
- Withdrawing from the contract and accepting a full refund of any money paid.
Some workshops require a minimum number of participants to go ahead. If this number is not met, we will notify you in advance and offer a rescheduled date, credit, or full refund.
Flexibility – We can change services and these terms
Changes we can always make. We can always change a service:
- to reflect changes in relevant laws and regulatory requirements and
- to make minor adjustments and improvements, These are changes that don’t affect your use of the service
- We endeavour to follow the advertised itinerary but with many variables including weather, wildlife behaviour and availability , you accept that a reasonable amount of flexibility will be required with the itinerary. A workshop description is an indication of what is likely to take place at that workshop and not as a contractual obligation to provide the exact details of the description
We charge you when we accept your booking
We charge interest on late payments
If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on increases in VAT
If the rate of VAT changes between your booking date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
Acknowledgement of risk
Outdoor photography can be physically strenuous and involves walking on uneven terrain, in varying weather, and sometimes in remote areas. By booking with us you acknowledge these risks and agree to take responsibility for your own safety while following our guidance. We are not liable for injury unless caused by our negligence. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under UK law. We strongly recommend that you take out appropriate insurance (including medical, accident and travel cover for multi-day tours).
Health and Fitness
By booking with us you confirm that you are in good health and physically capable of participating in outdoor photography activities. You must let us know in advance of any medical conditions, disabilities, or requirements that may affect your participation. We may require written medical confirmation where appropriate. We reserve the right to decline your booking if we reasonably believe your health or fitness makes participation unsafe.
Participants under the age of 18 must be accompanied by a responsible adult at all times. The adult will remain responsible for the minor’s conduct and safety during the workshop. By booking on behalf of a minor, you confirm you have parental authority or consent. We reserve the right not to accept unaccompanied participants under 18
Wildlife sightings
Wildlife is unpredictable and cannot be guaranteed. Your booking fee covers our time, expertise, and guiding services regardless of sightings. As a goodwill gesture, if conditions are exceptionally poor, we may offer a discounted return workshop (typically 50%). This is discretionary and not a contractual right.
Multi-day tours
Unless expressly stated otherwise in your booking confirmation, you are responsible for arranging your own travel to and from the meeting point, meals, insurance, and personal equipment. Where accommodation or meals are included, this will be set out clearly in the booking details.If you have booked a multi-day tour you must hold comprehensive travel insurance covering cancellation, medical expenses, and personal belongings. This is a condition of participation to protect you against risks beyond our control. We may ask for evidence of insurance before travel.If a tour is cancelled or curtailed due to circumstances beyond our reasonable control (for example, extreme weather, natural disasters, illness, government restrictions), we will offer to reschedule your booking or provide a credit note. Refunds will only be offered if rescheduling or credit is not possible.
Accessibility
We welcome participants with disabilities and will make reasonable adjustments where possible to ensure you can enjoy our workshops. Please contact us in advance to discuss your requirements so that we can advise on suitability and make arrangements.
Confidentiality
To protect wildlife and habitats, you agree not to disclose or use precise locations visited during workshops for commercial purposes (including running your own tours) for a period of 12 months after attending.
We’re not responsible for delays outside our control
Outdoor workshops may be affected by adverse weather or other circumstances beyond our reasonable control (including illness, government restrictions, natural disasters, pandemics or epidemics or strikes). We may amend the itinerary, adjust schedules, or substitute locations if required for safety or practicality. Where a workshop cannot proceed, we will offer to reschedule, provide a credit note, or, if this is not possible, a refund.
Transport
Where transport is provided, you must comply with all safety instructions. We are not responsible for delays, accidents, or incidents arising from third-party transport providers.
You have a legal right to change your mind
Your legal right to change your mind. For most of our services bought online, or over the telephone you have 14 days after the date we confirm your booking to change your mind about a purchase, but: in addition to your statutory rights, the following applies:
For day workshops, cancellations made 7 days or more before the start date will be refunded in full. Cancellations made within 7 days will only be refunded if we are able to re-sell your place.
For multi-day tours, cancellations made 30 days or more before the start date will be refunded in full. Cancellations made within 30 days will only be refunded if we are able to re-sell your place.
If we re-sell your place, we may deduct any reasonable costs already incurred (for example, accommodation or third-party booking fees).
A cancellation made by you must be done so by email or in writing.
Nothing in this policy affects your statutory 14-day cooling-off period where applicable.
How to let us know and what happens next. If you change your mind contact us on tes@tesniward.co.uk. We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.
You have rights if there is something wrong with your service
If you think there is something wrong with your service, you must contact us on tes@tesniward.co.uk. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us.
| Summary of your key legal rights |
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We can withdraw services
We can stop providing a service. We let you know at least 7 days in advance and we refund any sums you’ve paid in advance for services which won’t be provided.
We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if you don’t make any payment to us when it’s due .
The welfare of wildlife subjects is of the utmost importance and we reserve the right to cancel or suspend any activity where we deem that your behaviour of is or is likely to be unacceptably disturbing or injurious to the wildlife in question. In the event of cancellation or suspension of an activity described in this paragraph, we reserve the right to cancel the contract with you without refund of any of your paid up workshop fees and we shall not be liable financially or otherwise for your actions.
We expect all participants to show respect to the natural environment, and other members of the group. Disruptive, unsafe, or disrespectful behaviour may result in you being asked to leave the workshop, without refund.
Environmental Care
We follow a “leave no trace” approach. By booking, you agree to follow our guidance to minimise disturbance to wildlife and habitats. Any breach of these principles may result in termination of your participation without refund.
Alcohol and Substances
For your safety, the consumption of alcohol or recreational drugs during workshops is not permitted. Anyone under the influence may be asked to leave immediately, without refund.
We don’t compensate you for all losses caused by us or our services
We’re not responsible for losses you suffer caused by us breaking this contract if the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
Equipment and Personal Belongings
You are responsible for your own photographic and personal equipment, clothing, money, and effects. We do not accept responsibility for loss, theft, or damage unless caused by our negligence. We strongly recommend that you arrange appropriate insurance for your equipment and valuables.
We use your personal data as set out in our Privacy Notice
We will only use your personal information where the law allows us to. This includes processing necessary for performing our contract with you, complying with legal obligations, and pursuing our legitimate interests (such as managing our business and marketing our services). You have rights under UK data protection law, including the right to access, correct, or request deletion of your personal data. For full details, please see our Privacy Notice.
We sometimes take photographs or short video clips during workshops for marketing and promotional purposes. By attending, you consent to us using images that may include you, unless you notify us in writing before the workshop that you do not wish to be included. No royalty or fee is payable for such use.
You have several options for resolving disputes with us
Our complaints policy. If you are unhappy with any aspect of your workshop, please let us know as soon as possible so we can put things right
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to CEDR through their website at www.CEDR.com.CEDR does not charge you for making a complaint and if you’re not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact us on tes@tesniward.co.uk to end the contract within 5 days of us telling you about it and we will refund you any payments you’ve made in advance for services not provided.
You can only transfer your contract with us to someone else if we agree to this. We may not agree
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.